About
I apply my diverse background and skills in technology and entertainment to ensure the quality and performance of innovative audio products. I have over two years of experience in audio testing, board and chip testing, project management, IT support, and A/V system design, spanning multiple industries and domains.
I am passionate about finding solutions and keeping track of projects to make sure they get done. I enjoy working with a team of talented and creative professionals who share my vision of delivering exceptional customer experiences.
Ian Pal
PROFESSIONAL EXPERIENCE
November 2021 -
Amazon Lab 126
Software Quality Assurance – Audio Lab Engineer
Project: VoIP Call Quality Testing and Optimization on Echo Devices
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Role: Lead QA Tester
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Tools Used: ACQUA from Head Acoustics, various subjective testing methods
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Enhancing Voice Assistant Functionality
Key Responsibilities:
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Conducted comprehensive VoIP call quality tests on Echo devices.
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Utilized ACQUA software to perform automated objective tests across multiple parameters, including:
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Double Talk Performance
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Send and Receive Frequency Responses
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Send and Receive POLQA (Perceptual Objective Listening Quality Analysis)
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Spectral Echo Analysis
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Audio Front End Latency
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Terminal Coupling Loss
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Send and Receive Loudness Ratings
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Send Speech Level
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Volume Curves
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Executed subjective call assessments to evaluate real-world call quality.
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Collaborated closely with developers to analyze test results and iteratively tune device performance.
Highlight: Echo Show 8 (3rd Gen)
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Led the testing and optimization of a groundbreaking feature: Active Noise Canceling (ANC).
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Achieved enhanced call clarity through the successful integration of ANC on a multimodal device, a first for Echo products.
October 2020 – November 2021
Member of Technical Staff
Nuvia (Acquired by Qualcomm)
Project: Test Engineering
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Role: IT Support Specialist → Entry-Level Lab Engineer
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Key Skills Acquired: Network Management, Server Room Infrastructure, Lab Equipment Setup, Test Engineering
Key Responsibilities & Achievements:
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Network Configuration:
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Collaborated with IT team to manage and modify the company’s VLAN network.
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Gained hands-on experience in accessing network switches and implementing necessary changes.
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Server Room Relocation:
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Assisted in relocating the server room from the main level to an expanded ground-level facility, ensuring seamless operation during the transition.
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Remote Work Adaptation:
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Played a crucial role in enabling remote work capabilities by setting up a camera system on the VLAN network.
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Facilitated remote engineering work by ensuring that engineers could collaborate with on-site personnel in real-time.
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Career Transition:
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After successfully setting up the camera system, transitioned into a Lab Engineer role under the lab manager.
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Began hands-on training in setting up and testing chips on circuit boards, marking the start of my career in lab engineering.
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This experience highlighted my adaptability and ability to quickly learn and apply new skills, leading to a significant career shift into a more technical role.
August 2018 – October 2020
Project/Program Manager, IT Support Engineer, A/V Engineer, and Infrastructure Support
PsiQuantum Corp
Project: Multi-Role Experience in IT and Project Management
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Role: Junior Project/Program Manager + IT Specialist
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Industry: Transition from Entertainment Internships to Technology
Key Responsibilities & Achievements:
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Project/Program Management:
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Managed and tracked lab equipment and materials, ensuring timely delivery and setup.
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Developed and maintained project timelines, coordinating with suppliers and internal teams to meet project deadlines.
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IT Team Contributions:
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Initiated by setting up new computers for employees, ensuring smooth onboarding and operational readiness.
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Led several IT projects, including:
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Mobile Device Management (MDM): Implemented a secure and efficient system to manage company-owned mobile devices.
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Conference Room Systems: Installed iPad scheduling systems for conference rooms, streamlining booking processes.
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Data Management Transition: Successfully transitioned the company from Dropbox to SharePoint, improving file management and collaboration.
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A/V System Development: Designed and implemented an audio-visual system from scratch, optimizing the setup within a limited budget.
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This role marked a significant transition from my entertainment-focused internships, providing a stable and diverse experience in both project management and IT. It laid a strong foundation for my technical and organizational skills.
EDUCATION
Graduated 2017
Bachelor of Science in Business Management
Purdue University West Lafayette
Krannert School of Management
SKILLS & PROFICIENCIES
Scripting Languages:
Python, C++, Java, Bash
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OS:
MacOS, Linux, Raspbian, Windows, Android OS, iOS, watchOS, tvOS, visionOS
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Audio:
Mastering, Remastering, Mixing, Sound and Lighting Board operation.
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SOFTWARE:
Head Acoustics ACQUA · Testrail · Android Studio · Audition · Illustrator · InDesign · Photoshop · Premiere · Final Cut Pro · iTunes (Music) · Keynote · Logic · Numbers · Pages · Xcode · JIRA · Confluence · AutoCAD · Figma · Flame · Maya · ProTools · Meraki · Web Ex · G-Drive · G-Suite · Google Analytics · Google AdWords · iZotope Mastering Suite · Active Directory · Access · Microsoft Dynamics AX · Microsoft Office · MS Project · SharePoint · Okta · Oracle Database · Sony Sound Forge Pro · Spectra Layers Pro · Workspace One AirWatch MDM · Docker · Consumer Devices